Definitions

‘I’, ‘me’, ‘my’, ‘we’, ‘you’, ‘yours’, ‘yourself’ ​and​ ‘hirer’​ refers jointly and severally to the person or persons who are the Customers.

‘Customer’ ​means the person or persons nominated as the hirer under the heading ‘Hirers Name / Contact’ on the Rental Agreement, any person whose credit or debit card is presented in payment of the Customer’s charges, or any person who deems themselves to be the legal entity and ultimately responsible for the motorhome. Should the legal entity be different from the driver, then full name, address and contact phone numbers must be supplied.

‘This Agreement’ ​means the Rental Agreement titled Booking Summary and these Terms and Conditions. In the event of any discrepancy between these Terms and Conditions and any other Motorhome Holiday Company literature, the provisions of these Terms and Conditions will apply.

‘Booking’ ​the confirmed reservation of a motorhome hire and includes the payment of the Booking deposit and/ or full balance for the rental.

‘Booking Deposit’​ means the monetary amount required to confirm the motorhome Booking.

‘Payments’ can be made by bank transfer, debit and/or credit card. We are unable to accept payment by cheque or cash.

‘Rental Period’ ​Means the hire period as stated on the Rental Agreement or any agreed variation thereof and any additional period during which the Vehicle is in the Customer’s possession or control.

‘Vehicle’ ​Means the Vehicle as stated on the Rental Agreement and includes tyres, tools, accessories, the Living Equipment and any other special equipment, documents related to the Vehicle and any replacement or substitute Vehicle which may be provided at the discretion of Motorhome Holiday Company.

‘Living Equipment’ ​Includes but is not limited to the following: TV, DVD player & aerial, Radio/USB stereo, oven, crockery, cutlery & cooking utensils.

‘Security Deposit’ ​Means the amount held as security by Motorhome Holiday Company in relation to this hire.

‘Overhead Damage’ ​Is deemed as any damage sustained to any part of the Vehicle, its equipment and or any third-party property which occurs above 6 feet (1.83 metres) in height measured from the ground upwards.

1.  Depot
Bristol: A370, Hewish, North Somerset, Bristol, BS24 6RT

2.  Depot Hours

2.1     Summer Hours: 1st March to 31st October
Monday            09.30 – 17.30
Tuesday            CLOSED.  Collections and returns by prior arrangement only.
Wednesday       09.30 – 17.30
Thursday           09.30 – 17.30
Friday               09.30 – 17.30
Saturday           09.30 – 16.30
Sunday             CLOSED. Collections and returns by prior arrangement only.

2.2      Winter hours: 1st November to 1st March
Monday            09.30 – 16.30
Tuesday            CLOSED.  Collections and returns by prior arrangement only.
Wednesday       09.30 – 16.30
Thursday           09.30 – 16.30
Friday               09.30 – 16.30
Saturday           09.30 – 16.30
Sunday             CLOSED. Collections and returns by prior arrangement only.

3.  Hire rates quoted include:

3.1           VAT- Unlimited mileage.
3.2           UK standard Vehicle insurance*.
3.3           UK standard equipment & breakdown** .
3.4           All prices quoted in the Agreement are gross prices including VAT.
3.5           *Insurance loading. In some cases, Motorhome Holiday Company will incur additional charges if the driver to be insured has a traffic conviction, more than 1 insurance claim or is in an occupation which is deemed high risk. These charges will be passed onto the Customer.
3.6           **The Motorhome Holiday Company will supply full breakdown cover to cover any mechanical faults to the base chassis of the motorhome. Any call out charges necessitated by the client through operator error, e.g. a flat Vehicle battery, wrong or insufficient fuel, keys locked in a motorhome, stuck in mud etc, will be the responsibility of the client.
3.7           A minimum hire charge applies of 3 days or £400 whichever is the greater.
3.8           A minimum hire term of 7 days applies in peak season.
3.9           Any exception to the minimum hire period or fee is agreed in writing on the Booking Summary.

4.         Booking and Payment Details

4.1           Reservations can be made online, in person by telephone or by email but will only be confirmed once a Rental Agreement has been completed and a 25% deposit is paid which is non-refundable.
4.2           Reservations made online will be held for 48 hours and confirmed by telephone and on receipt of the deposit or balance payment due.
4.3           Full payment is due six weeks before the collection of the vehicle.
4.4           Motorhome Holiday Company Limited reserves the right to cancel the Booking if payment is not received six weeks prior to departure.
4.5           Motorhome Holiday Company Limited reserves the right to increase the Booking deposit for certain events or promotions.
4.6           Payments can be made by BACS, debit or Visa and Mastercard credit card. We are unable to accept payment by cheque or cash.
4.7           All bookings made within six weeks of the hire commencement date must be paid in full at the time of booking.
4.8           Unless expressly stated to the contrary all prices in these terms are inclusive of VAT at the current standard rate.

5.         Cancellations and No Show

5.1           Please note that our cancellation terms apply as set out below for all bookings made after 1st January 2021.
5.2           We recommend that you take out appropriate Cancellation Insurance Policy to protect your booking. See Clause 6 for detail of Refund Protection from Booking Protect.
5.3           Please note that there may be restrictions in any insurance policy to prevent you claiming for any reason relating to the Covid-19 pandemic and any mutation of or illness associated with the virus. This may mean that you will be liable for the full amount of your booking even should you be unable to travel or undertake the whole or any part of your stay. By proceeding with your booking, you acknowledge and accept this risk.
5.4           You may cancel your booking at any time. Once you have paid your deposit the full balance of your booking becomes due and you will remain liable to pay us the full balance on the balance due date. We will use all reasonable endeavours to rebook the motorhome. In the event that we are able to do so we will refund to you the total amount that we have recovered minus a cancellation administration charge of £50.00. Please note that if we are unable to book the motorhome then all sums due from you remain payable on the due date as specified on the booking agreement.
5.5           To exercise the right to cancel, you must inform us of your decision to cancel by a clear statement (e.g. a letter sent by post or email) using the contact details on the booking form. Please call us immediately to inform us too.
5.6           We will use all reasonable endeavours to rebook the motorhome should you exercise your right to cancel and this may mean that we advertise the motorhome at a special rate. In the event that we are able to rebook the motorhome at a lower rate, you shall remain liable to pay the balance between the full balance due in your Booking Confirmation Email and the amount that we were able to rebook the motorhome for.
5.7           Should the Customer not present themselves on the first day of the Hire Period to collect the motorhome and have not communicated to The Motorhome Holiday Company prior to this date in writing that they will be collecting the Vehicle on an alternative date/time within the booked hire Period, this shall be deemed a ‘No Show’.
5.8           Should the hire be deemed a No Show, the Booking will be automatically cancelled at close of business that day and the Vehicle will be released for re-hire. No refunds whatsoever will be due.
5.9           All deposits paid are non-refundable.
5.10        If you cancel with more than six weeks’ notice, then the hire cost will be refunded less the deposit paid.
5.11        No shows will forfeit the entire hire charge.
5.12        The Motorhome Holiday Company reserves the right to cancel the hire if at the commencement of hire the driver/s licenses are invalid or not according to the conditions set out. In these circumstances the total hire charge will be forfeited. Hirers are strongly advised to insure against unavoidable cancellation.

6.         Refund Protection

6.1       We are pleased to be able to offer refund protection through our partnership with Booking Protect. This refund protection allows you to apply for a full refund on your order should you, or anyone in your party, be unable to attend due to unforeseen circumstances. This includes injury, illness, travel trouble and other unexpected events. Full details can be found in the terms and conditions of the policy at www.bookingprotect.com.
6.2       The option to buy refund protection will be automatically offered at the time of booking Please note, the cost is automatically calculated based on the total amount of your order.
6.3       If you wish to make a refund request this can be done at the following website: https://refund.bookingprotect.com/login.
6.4       (Refunds will be issued by Booking Protect via a bank transfer regardless of the original payment method).

7.         Covid-19 Cancellation Policy – Temporary Addition

7.1.         For all holidays booked with us with a start date before 31st October 2021 we are making the following promise:
7.2.         A no quibble approach resulting in a refund in the form of a credit voucher for the entirety of your motorhome hire holiday payment. Our Covid-19 Cancellation Policy applies if the UK government imposes restrictions that cause the following:
7.2.1.         UK government guidance causes closure of The Motorhome Holiday Company Limited centre in Hewish on the collection date of your hire.
7.2.2.         UK government guidance advises a full UK-wide lockdown resulting in a full ban on all non-essential travel over the dates you are due to hire.
7.2.3.         UK government guidance advises a lockdown for your home address resulting in a ban on all non-essential travel over the dates you are due to hire.
7.3.         In any of the above circumstances we will in the first instance offer a transfer to an alternative date, in the same or similar motorhome, to be taken no later than 31st October 2022. You may transfer your booking to a higher or lower value season, please note that you will be liable to pay any difference should the value be higher. If you defer to a cheaper season, then you will be credited with the price difference.
7.4.         Please note that any existing or new insurance policy may not cover you for any cancellation related to COVID-19 so we recommend that you take out insurance to cover all other events that may result in your booking being cancelled.
7.5.         Please note that this flexible booking promise is available only in relation to any cancellation that arises directly as a result of one of the scenarios listed above. For all other cancellations our standard terms and conditions apply.
7.6.         Where there is no availability in your previously booked motorhome or any other on our fleet then we will issue a refund. The booking deposit is non-refundable.
7.7.         While you are away, if any of your party show any symptoms of coronavirus (COVID-19) you must immediately inform Motorhome Holiday Company and make arrangements to self-isolate and return to the depot as soon as it is safe to do so (within 24 hours). The vehicle will then undergo a deep clean and sanitisation.
7.8.         All personal possessions must be packed before return and removed upon return.
7.9.         Any bedding or mattress protectors supplied by us must be removed and placed into a plastic crate provided.
7.10.       All kitchen equipment must be removed from drawers and cupboards and placed into the container provided to allow easy quarantining.
7.11.       Unfortunately, we cannot offer partial refunds should a holiday be cut short due to illness, injury or instruction to self-isolate.
7.12.       These terms are a temporary addition to our standard terms and conditions.

8.         Optional Extras with Charges

8.1.         Bedding Single set (quilt/pillow/covers/flat sheet/1xhand towel/1xbath towel) £25.00 (per set, per rental).
8.2.         Bedding Double set (quilt/2 x pillow/covers/flat sheet/1xhand towel/1xbath towel) £50.00 (per set, per rental).
8.3.         Additional driver: £42.00 per person, per hire, up to a maximum of 2 additional drivers per hire with clean driving licences.
8.4.         Collision Damage Waiver (CDW): £199.00 per hire (terms apply, please see Clause 28, Collision Damage Waiver for further details).
8.5.         Child seats: £10.00 per seat, per rental.
8.6.         Pets: £35 per pet per hire. Maximum of 2 pets per motorhome.
8.7.         Early Collection out of hours: 50% of day rate plus £75.00 by prior agreement only.
8.8.         Morning collection: 50% of day rate by prior agreement only.
8.9.         Afternoon return: 50% of day rate by prior agreement only.
8.10.       Late return out of hours: 50% of day rate plus £75.00 by prior agreement only.
8.11.       eScooter hire: Price on Application.
8.12.       European travel: £100 per week (Includes Northern Ireland travel).
8.13.       All extras are subject to availability.

9.         European & N. Ireland Travel when permitted

9.1.         For those travelling within Europe and to Northern Ireland there is an additional charge of £100.00 per week inc. VAT (including European roadside assistance). European cover is mandatory, and you will be in breach of these terms and conditions should you take a motorhome into Europe without taking out the additional European cover.
9.2.         The following Countries are covered by the European Travel Insurance:
Andorra, Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Switzerland (including Liechtenstein), Sweden.
9.3.         The Motorhome Holiday Company must be notified if the hirer intends to leave England, Scotland or Wales in the motorhome. We need to be informed at least 7 days in advance if you are intending to travel outside mainland UK so we can provide written consent for your journey.
9.4.         It is advised that the hirer takes out separate personal accident / travel insurance when travelling outside of the UK.

10.       Car Parking facilities

10.1        The Motorhome Holiday Company allows Customers to leave their Vehicles at their own risk onsite for the duration of their motorhome hire subject to the following conditions:
10.2        The vehicle being left is no larger than a large family car. Other vehicles may be left with prior permission.
10.3        they do so at their own risk; We may request that your keys are left with us in case we need to move your vehicle in an emergency. In this event the keys will be tagged and kept in our locked key safe.
10.4        Motorhome Holiday Company will not be held liable for any theft from the vehicle.
10.5        If you decide to keep your keys in your possession, we may request that you find alternative parking for your vehicle whilst on holiday.
10.6        Only one vehicle may be left in our secure parking per customer. Additional vehicles may only be left with prior written permission from Motorhome Holiday Company.

11.       Vehicle Collection and Return

Collecting your motorhome:
11.1.       Motorhome hire periods are from Friday to Friday in July and August and as arranged throughout the rest of the year and as agreed in writing.
11.2.       Collection time is usually between 1.00pm and 5.00pm with an agreed collection time identified in your Rental Agreement. Return time is from 9.30am with keys handed back to us by 11.00am unless otherwise agreed on the booking agreement.
11.3.       Failure to comply with these times will result in hirer being charged at the rate of £100 per hour until 1pm on the last day of your booking and then £300 per day per 24hour period. Please give advance warning by telephone of any potential late return as your insurance cover may expire before your journey is complete.
11.4.       Hirers must arrive on time to collect their motorhome. Failure to do so may result in a delay to the start of your hire. We suggest 30 minutes for the handover on the day which starts at your collection time. Please be mindful of our closing time if arriving at the end of the day.
11.5.       All drivers need to be present on collection of the motorhome and must bring their full valid photo licence card or other ID as confirmed prior to collection.
11.6.       Motorhome Holiday Company will make every effort to have your motorhome ready for the allocated collection time as agreed on the booking agreement however, Motorhome Holiday Company cannot guarantee that your Motorhome will be ready for this time. Should this be the case no refunds will be due to you, there will be no extension of your hire, and the motorhome will still be required to be returned in accordance with the details set out below.
11.7.       If for any reason you are unable to make the handover period at the start of your hire, it may be necessary to arrange the handover and collection to a new time or day.
11.8.       Please ensure that we have received all the necessary paperwork from you before you come to collect the motorhome. Should we fail to receive these prior to collection of the motorhome we reserve the right not to release it to you.
11.9.       The Motorhome Holiday Company will require the hirer to complete a handover prior to commencement of the hire. This may be done by video online. The videos will also be available to watch in the motorhome on USB or online. There is also a written handbook in the motorhome.
11.10.    The hirer be required to sign to confirm that they have watched the video or been present for the handover.
11.11.    Any consequential damage requiring repair caused as a result of user error by the hirer or someone in their party will be charged to the hirer. This will be deducted from the security deposit if funds are available or invoiced to the hirer for immediate payment.
11.12.    It is entirely the hirer’s responsibility to check that on collection the vehicle is free from damage and defects. Any damage will be agreed by The Motorhome Holiday Company and the hirer and recorded before commencement of use.
11.13.    Whilst we endeavour to make every effort to ensure the vehicle is ready at the agreed time, circumstances may arise out of our control and we accept no liability for that. We will endeavour to inform you at the earliest opportunity of any potential delays.

Returning your motorhome:
11.14.    Should you return the motorhome on a day later than planned for any reason, then you will be liable for the full cost of obtaining another vehicle for the succeeding hirer to use for the duration of their booking.
11.15.    We reserve the right to pass on the late return fees to the successive hirer as compensation for their inconvenience.
11.16.    No refund is given for early return of the vehicle at the end of your use.
11.17.    On return of the vehicle all hirers are to ensure the vehicle is clean and tidy throughout. The chemical toilet needs to be emptied, clean and free from waste. Emptying and cleaning the toilet carries an additional charge of £75.00 deductible from the security deposit.
11.18.    There should be no vomit or other clinical waste in the vehicle. Should there be any such waste in the vehicle, the hirer agrees to pay for an independent cleaning company to clean the vehicle and an additional admin fee of £200.
11.19.    It is a breach of this agreement for the hirer to fail to return the motorhome at the end of the hire period. The damages payable for such a breach will be the commercial rental charges that need to be paid to provide a suitable vehicle to the other hirers for their use until the motorhome is recovered and in a suitable condition for their use. This is in addition to any costs incurred to recover the motorhome and return it to a suitable condition.  In addition, the hirer shall fully indemnify The Motorhome Holiday Company Limited in respect of any claims for loss (including legal fees) brought against The Motorhome Holiday Company Limited by any third parties arising out of or as a result of the hirer’s failure to return the motorhome at the end of the hire period.
11.20.    Any charges as detailed above will be deducted from the security deposit if funds are available or invoiced to the hirer for immediate payment.

12.       Vehicle acceptance

12.1        You acknowledge having received the Motorhome in a clean condition and in sound working order in accordance with the Motorhome Handover Checklist and with a full diesel tank, full AdBlue tank (where present), 1 x full and 1 x part full LPG gas bottle and part full fresh water tank.
12.2        You acknowledge that The Motorhome Holiday Company will not refund to you any monies if the Motorhome is returned early, or you cease to have use of the Motorhome or an item of equipment on the Motorhome prior to the return date for any reason e.g. Accident, weather, theft or damage.

13.       Change of Vehicle

13.1        Motorhome Holiday Company reserves the right, at its absolute discretion, to substitute a comparable Vehicle for the Vehicle ordered. In that event, you shall not be liable for any increased rental pertaining to the substitute Vehicle. Such substitution shall not entitle you to any refund and does not constitute a breach of This Agreement.
13.2        Should the Customer decide to change the motorhome that they have booked, subject to availability, Motorhome Holiday Company will try to accommodate the request where possible.
13.3        Should there be an increase in the daily rental cost, the client will be liable for the increased premium in line with the payment terms.
13.4        Should the daily rental cost be lower, the original booked price will stand, and no refund will be given.
13.5        Should Motorhome Holiday Company not be able to accommodate the request and the Customer decides to cancel the Booking, Motorhome Holiday Company cancellation terms shall apply, see Clause 5, Cancellation and No Show, for more details.

14.       Availability

14.1        Whilst every effort is made to ensure that the vehicle reserved is available, if the reserved vehicle is not available, we reserve the right to offer an alternative vehicle.
14.2        Signing the Motor Vehicle Rental Agreement is deemed the commencement of the hire and acceptance of the vehicle supplied.

15.       Lost property

15.1        It is the hirers responsibility to make sure that upon return of the motorhome all of their personal possessions & rubbish are removed from the motorhome.
15.2        The Motorhome Holiday Company cannot be held responsible should an item be left in the Motorhome.
15.3        The Motorhome Holiday Company will do its’ upmost to contact the hirer if items are handed in by the next hirer or found by our cleaning staff.
15.4        Where possible we will return items by post and may require postage costs to be covered.
15.5        Items will only be stored awaiting collection by the customer for two weeks before disposal or sending to a charitable cause.

16.       Rental and Other Charges

16.1        You will pay Motorhome Holiday Company:
16.2        All rental charges.
16.3        The Security Deposit.
16.4        Administration fee of £25.00 per penalty charge notice received.
16.5        The nominated valeting fee and /or upholstery cleaning fee if the Vehicle is not returned with the interior in a clean condition.
16.6        The nominated additional fee of £75.00 if the toilet cassette tank is not emptied prior to the return of the Vehicle.
16.7        The nominated refilling fee should Diesel tank not be full on return:

¾ to full = £75.00
½ to ¾ full = £90.00
¼ to ½ full = £120.00
Empty to ¼ full = £140.00

16.8        The Late fee should the Vehicle be returned after the agreed time as stated on the rental agreement: £100.00 per hour until 1pm on the last day of the hire and £300 per 24-hour period or part thereof after this.
16.9        The nominated cancellation fee as per the cancellation policy in the event of cancellation of this Agreement prior to acceptance or delivery of the Vehicle.
16.10     The cost of any damage to the Vehicle or third-party property, subject to the insurance or CDW cover.
16.11     The insurance excess should there be damage involving third party property or the theft of the Vehicle. This applies in respect of each claim, not hire.
16.12     All government fees and duties etc.
16.13     All parking fines, other fines or penalties and associated administration costs incurred in relation to the Vehicle during the Rental Period.
16.14     Subject to the terms of This Agreement, you will pay for the cost of repairing or replacing tyres damaged during the Rental Period. The Motorhome Holiday Company Limited will reimburse you for expenditure reasonably incurred if:

16.14.1     The tyre is defective and is returned by you to The Motorhome Holiday Company Limited for inspection; and
16.14.2     You produce relevant receipts; and
16.14.3     The manufacturer accepts liability under the warranty
16.14.4     CDW was taken out

16.15     You will be liable for any costs associated with allowing the engine oil, coolants or AdBlue to run empty and cause damage to the Vehicle’s engine.
16.16     You will be liable for any costs associated with the incorrect use of fuel. All Motorhome Holiday Company Limited motorhomes run on DIESEL.
16.17     Any other fees or charges payable by you pursuant to This Agreement. This includes any costs incurred by Motorhome Holiday Company as a result of any breach by you of the terms of This Agreement.
16.18     Demurrage: the nightly rental rate for the period the Vehicle is off fleet, e.g. for accident repairs.
16.19     Any additional costs over and above the Security Deposit value should damages exceed the Security Deposit value.
16.20     The cost to recover a Vehicle.
16.21     In the case of gross negligence Motorhome Holiday Company reserves the right to recover full costs in order to return the motorhome to the state in which it was handed over.

17.       Errors in Rental Charges

17.1        Total charges as set out therein are not final. You agree to pay any shortfall in charges to Motorhome Holiday Company and you will receive a refund for any overcharge acknowledged by Motorhome Holiday Company.

18.       Security Deposit

18.1        There is a refundable £1000 Security Deposit payable by credit card or debit card. The card should be in the lead drivers name and the amount will be debited from your account immediately.
18.2        Pre-paid currency cards cannot be accepted.
18.3        Motorhome Holiday Company reserves the right to increase the Security Deposit in certain circumstances or for specific events e.g. World Cup events, Festivals, clients travelling with pets, for any other hire where the Motorhome is carrying 4 or more adults.
18.4        Cheque payments are not accepted against the Security Deposit.
18.5        The security deposit is payable 48 hours prior to collection or no later than when taking delivery of the Vehicle.
18.6        You irrevocably authorise Motorhome Holiday Company to deduct from the Security Deposit any amounts due by you to Motorhome Holiday Company arising out of This Agreement.
18.7        In the event that Motorhome Holiday Company elects to accept payment of the Security Deposit by holding an open security payment; a pre-authorisation for the full security amount will be processed and authorised by the Customer.
18.8        The Security Deposit will be refunded within 7 working days or the open security payment will be automatically released by our bank once the Vehicle has been returned to the depot as per the criteria set out in Clause 11, ‘Vehicle Collection and Return’ and as long as there are no outstanding insurance claims.
18.9        The Security Deposit will not be refunded on return of the motorhome.
18.10     Should any damages or costs exceed the Security Deposit the Customer will be responsible to settle all additional costs over and above the Security Deposit value within 7 days of being notified of the cost.
18.11     Where the hirer has opted for the CDW option and has complied with its terms stated below (see Clause 28, Collision Damage Waiver, CDW), the excess will be reduced.
18.12.       In the event of a Road traffic accident (RTA) or collision, where the CDW has been taken, the customer should be aware that the Security Deposit will be used to fund any loss or damage whatsoever to Living Equipment, fixtures and fittings, windows, valeting or upholstery fees, refuelling costs or negligent damage to the Vehicle. Should these damages exceed the Security Deposit held, the Customer will be liable for the total cost and the difference will be invoiced to the Hirer for immediate payment. Any deductions from the Security Deposit will be advised by email to the lead driver / hirer.
18.13.       The Motorhome Holiday Company will manage the rectification of any damage. The hirer should contact The Motorhome Holiday Company to seek instructions and authorisation BEFORE carrying out any repair. Failing this, an amount will be deducted from the deposit against damages for the cost of the repairs.

19.       Use of the Vehicle

19.1        You agree that during the Rental Period, you will not and will not allow the Vehicle to be:

19.1.1        Driven otherwise than in a cautious, prudent and normal manner
19.1.2        Used in a manner which could cause damage
19.1.3        Driven in a prohibited area or in an area other than the areas indicated by you to Motorhome Holiday Company
19.1.4        Driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law
19.1.5        Left open whilst the Vehicle is unoccupied
19.1.6        Left with the ignition key in the Vehicle while it is unoccupied
19.1.7        Left unoccupied without the TV/DVD covered
19.1.8        Driven by persons under the age of 25 years
19.1.9        Driven by persons aged 76 or over without prior confirmation from The Motorhome Holiday Company
19.1.10     Driven by persons who are not authorised by law to drive the Vehicle.
19.1.11     Particulars of a proposed licensed driver of the Vehicle are set out under the heading ‘Main Hirer Details’ on the Rental Agreement
19.1.12     Damaged by submersion in water
19.1.13     Contact with Salt Water
19.1.14     Used for any illegal purpose for any race, rally or contest
19.1.15     Used to tow any Vehicle or trailer without written permission from the Motorhome Holiday Company
19.1.16     Used to carry passengers or property for hire or reward
19.1.17     Used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle manual or on the Vehicle or specified in This Agreement
19.1.18     Used to carry volatile liquids, gases, explosives or other corrosive or inflammable material
19.1.19     Otherwise used in breach of my obligations under This Agreement

20.       Road Restrictions

20.1        All Vehicles may only be driven on sealed / bitumen roads.
20.2        You acknowledge that Motorhome Holiday Company reserves the right at any time, at its sole discretion, to restrict Vehicle movements in certain areas due to adverse road or weather conditions or any other reasonable cause.

21.       Alterations to the Vehicle

21.1        You shall not make any alterations or additions to the Vehicle without the prior written consent of Motorhome Holiday Company.

22.       Title to Vehicle

22.1        You acknowledge that Motorhome Holiday Company retains title to the Vehicle and its contents and that you possess the goods as a mere bailee only.
22.2        You do not have any right to pledge Motorhome Holiday Company’s credit in connection with the Vehicle and agree not to do so.
22.3        You shall not agree, attempt, offer or purport to sell, assign, sublet, lend, pledge, mortgage, let on hire, or otherwise part with or attempt to part with the personal possession of or otherwise deal with the Vehicle.

23.       Smoking

23.1        The Motorhome Holiday Company operates a STRICT NO SMOKING policy in our motorhomes which includes the use of vapes & e-cigarettes.
23.2        You must not smoke in the vehicle or directly outside the vehicle where smoke and smells may enter the vehicle.
23.3        Motorhome Holiday Company reserves the right to impose additional Valeting and or Upholstery cleaning fees and charge demurrage should smoke be detected in the motorhome.

24.       Passengers

24.1        Motorhome Holiday Company authorises the use of these Vehicles up to the stated number of passengers.
24.2        Each person is to use the safety restraints provided at all times whilst the Vehicle is in motion.
24.3        Here listed are the numbers of people, including the driver that each motorhome can legally carry:

2 berth = 2 passengers
4 berth = 4 passengers
5 berth = 5 passengers
6 berth = 6 passengers

24.4        Carrying more than the specified number of passengers is against the law and in breach of This Agreement.
24.5        Child seats are available (see Clause 8, Optional Extras Section 8.5 for applicable fees) and it is the responsibility of the hirer to fit them themselves. Children up to 12 years of age or 135cm in height, which ever they reach first, must use the correct child restraints appropriate for their weight/height under UK law.

25.       Pets

25.1.       All animals, including guide dogs have to be approved by The Motorhome Holiday Company at the time of booking. If approved, all damage howsoever caused by the animal(s) will be charged to the hirer in full.
25.2.       Any such damage to the interior or exterior deemed to have been caused by your pet is not covered by our insurance.
25.3.       The hirer will be liable for any additional cleaning charges. These will be deducted from your security deposit.
25.4.       Pets must be secured while travelling as is the law in the UK.
25.5.       Motorhome Holiday Company authorises pet(s) to be taken on board if:

25.5.1.   Prior written consent has been obtained from Motorhome Holiday Company
25.5.2.   An increased Security Deposit may be required
25.5.3.   Pets are not left in the Vehicle unattended
25.5.4.  Pets are not allowed on any of the soft furnishings or upholstery (this includes the beds, seats/sofas)
25.5.5.  the Vehicle is returned in a clean and tidy condition as if a pet was never present. Should this not be the case, or any pet hairs are found, cleaning charges and upholstery cleaning charges will apply. The minimum charge for this is £100.00
25.5.6.  You agree to cover the cost of all damage caused by a pet, even if it exceeds the Security Deposit (see Clause 16, Rental and Other Charges for further details)
25.5.7.  Motorhome Holiday Company’s Pet policy is signed and adhered to

26.       Drivers

26.1.       Only persons named on the Rental Agreement at time of hire may drive the vehicle.
26.2.       Identity documents need to be submitted for checking at least 48 hours and no more than fourteen days before collection of the motorhome.
26.3.       These will include:

26.3.1.   Photo driving licence
26.3.2.  DVLA licence check online (UK residents only). We are unable to insure you if we have not DVLA checked your licence details
26.3.3.  1 x utility bill dated within 90 days of your holiday start date
26.3.4.  1 x second proof of address (utility bill, landline phone bill) also dated within 90 days of your holiday start date. A list of acceptable documentation is provided.

26.4.       If you are unable to provide the documentation detailed above, we may be unable to insure you to drive.
26.5.       If no photo driving licence is available, we will require the paper version PLUS a valid passport as photo ID.
26.6.       If you have a modern Northern Ireland licence, we require both the photocard and the paper counterpart.
26.7.       Your licence address must be your current home address, if not, then in addition to this we will require either a utility bill or bank statement which has your name and current address listed.
26.8.       All drivers whose licences are issued outside of the EU or Commonwealth are required to supply a valid International driving permit alongside your standard licence at the start of hire. This must be issued in the country your standard licence was issued and must confirm you are able to drive a UK category B Vehicle up to 3500kg GMW.
26.9.       Should any driver fail to present all the correct documentation and identification on collection of the motorhome or do not meet the driver requirements stated in the terms and conditions, then Motorhome Holiday Company will be unable to release the motorhome and no refunds will be given.
26.10.    Endorsements on licences: you must declare at the time of Booking if there are any endorsements on your licence. Motorhome Holiday Company can accept up to 6 speeding points that occurred within the last 3 years.
26.11.    For drivers with more than 6 points or for any conviction other than for speeding, including, but not limited to the following codes: AC, BA, CD, DD, DR, IN, LC, MS, UT, MR and TT or for any driver disqualification within the last 5 years Motorhome Holiday Company may not be able to get cover.
26.12.    No refund will be given if the hire is cancelled because we are unable to insure you to drive.
26.13.    ID is uploaded by the customer to our secure system. and will be retained for 7 years for the purpose of, but not limited to the defence of any legal claim(s).
26.14.    Drivers may be added during the holiday but only after contacting Motorhome Holiday Company and paying a £42.00 administration fee per driver addition. Identity documents must be supplied for additional drivers.
26.15.    Drivers must be over the age of 25 and under 76 and held a valid driving license for at least two years.
26.16.    Age groups outside this bracket may be insured with an additional premium and the supply of insurance cover will at our insurer’s discretion.
26.17.    Driving licenses with endorsements maybe subject to a surcharge. Endorsements must be declared and any additional insurance premium due must be paid before any use of the motorhome at any time during the term of this contract.
26.18.    A valid photo driving license to be produced for visual inspection on collection of the motorhome.

27.       Insurance

27.1.       Comprehensive insurance is provided for the motorhome included within the hire charge and the limitations to the cover are defined in the insurance policy schedule.
27.2.       Motorhome Holiday Company needs to be informed in advance if additional drivers are required so cover can be arranged no later than 2 days before departure. We will need to see their identity documents at least 2 days before they collect the vehicle.
27.3.       The hire insurance does not include any personal insurance for the Customer (including death or bodily injury to the driver).
27.4.       Personal effects and contents are NOT covered by our insurance. The hirer should cover such items separately and agrees to fully indemnify The Motorhome Holiday Company from any loss or damage as a result of any issues with personal effects and contents.
27.5.       Any additional premium to our insurance cover as a result of driver convictions or accidents will be passed on at cost to the hirer and will need to be paid in full as part of the overall hire fee before any use of the motorhome.
27.6.       Only the named insured drivers can drive the motorhome.
27.7.       You must declare at the time of Booking if you have made or had Vehicle insurance claim made against you within the last 5 years.
27.8.       Motorhome Holiday Company may not be able to get cover should you have had 2 or more claims within the last 3 years.
27.9.       Driver occupations: You must declare your occupation on collection of the Vehicle.
27.10.    Motorhome Holiday Company may not be able to offer cover for the following occupations:

Celebrities
Sports personalities
Musicians
Entertainers
Serving Foreign Armed services personal
Embassy employees based in the UK
Students under the age of 30

27.11     Should the driver not disclose that they fulfil one of the above occupations even in a part time capacity, this will render the agreement as void and the hirer will be fully liable.
27.12     Drivers are personally liable for all legal penalties (e.g.: parking tickets, congestion charges, speeding fines) which are incurred during the period of hire.
27.13     Motorhome Holiday Company is unable to insure any driver with no fixed abode.
27.14     In the event of the theft of the Vehicle, the hirer will be liable for the full cost of the Vehicle; once a theft has been reported to both Motorhome Holiday Company and the police, a claim will be lodged with the insurer. The keys must be returned to Motorhome Holiday Company.
27.15     Should the insurer accept the claim and agrees to reimburse Motorhome Holiday Company for the cost of the Vehicle, the liability to the hirer will reduce to the first £1000.00 of the claim (excess).
27.16     Please note: if the keys are not returned to Motorhome Holiday Company, the insurer will not accept the claim and liability for the full cost of the Vehicle will remain with the hirer.
27.17     No insurance cover (including CDW) is offered for Overhead Damage, any damaged deemed as gross negligence, or any internal damages therefore the hirer accepts full liability for these which is in addition to the standard Vehicle excess, should that apply.
27.18     Any damage to tyres, windscreen and any theft or loss of personal effects is not covered by our insurance and shall be at the hirers expense and, if required, in addition to the security deposit.
27.19     Collision Damage Waiver (CDW) does cover tyres or windscreen damage, (conditions apply), please see Clause 28, Collision Damage Waiver (CDW) for further details.
27.20     Motorhome Holiday Company will be responsible should damage to personal possessions or bodily injury occur (including death) as a result of proven gross negligence on Motorhome Holiday Company’s part i.e., our actions or failure to act.
27.21     Motorhome Holiday Company will not be responsible for any loss which is a side effect of the main loss e.g., loss of profits or opportunity. This is separate from the Vehicle insurance provided.

28.       Collision Damage Waiver (CDW)

28.1.       Collision Damage Waiver at £199.00 per trip will reduce the GB£1000.00 excess for damage caused due to a Road Traffic Accident (RTA) or collision (i.e., reported accident) to either the Vehicle or third-party property to £350.
28.2.       CDW will also cover the cost of replacement tyres or windscreen.
28.3.       CDW will not cover any damage to the Vehicle or third-party property caused through a reversing manoeuvre, any damage deemed as malicious i.e., Vehicle break in or vandalism, cover the replacement or repair of windows or cover the theft of the Vehicle.
28.4.       No insurance cover is offered for Overhead Damage, any damaged deemed as gross negligence or any internal damages, therefore full liability will apply.
28.5.       This applies in respect of the first incident and / or claim, not the entire duration of the rental.
28.6.       Once an accident has occurred CDW cannot be restarted and standard insurance terms will apply.
28.7.       Any incident must be reported to Motorhome Holiday Company within 24 hours otherwise the CDW cover will not be applicable.
28.8.       Should the Terms and Conditions not be adhered to, the CDW will be void and the Customer will be liable in full for all costs and damages.
28.9.       CDW is completely optional and can be decided upon collection of your Vehicle.
28.10.    After the hire has commenced, CDW cannot be taken out.
28.11.    CDW cannot be offered to drivers over the age of 70.

29.       Vehicle Damage – Insurance Cover

You are aware that:
29.1.       The Vehicle is insured for damage to the Vehicle and the property of a third party; but does not include any personal insurance for the Customer or their possessions.
29.2.       Neither the Standard Insurance nor Collision Damage Waiver (CDW) covers Overhead Damage. The hirer will be responsible for the cost to repair all damages.
29.3.       You will have to pay an excess for any Insurance claim regardless of which party is at fault for the accident. The insurance excess is £1000.00 per claim, not per rental.
29.4.       The excess may be reduced or removed, in most circumstances when a Road traffic accident (RTA) has taken place, by taking out CDW cover. Terms apply; (please see Clause 28, CDW).
29.5.       If CDW was accepted by the hirer, it is set out under the ‘Insurance Declaration’ on the Rental Agreement and an additional premium must have been paid.
29.6.       You will not have any insurance cover and you will be responsible for the total cost of any damage if you breach any of the terms of This Agreement.
29.7.       You will be responsible for any damage caused through gross negligence and will not be covered by the insurance including CDW.
30.       Responsibility when accident occurs
30.1        In the event of any accident, loss or damage arising out of the use of the Vehicle, you will:

30.1.1        Notify Motorhome Holiday Company within 24hrs of the happening of the event
30.1.2        Obtain the names and addresses of third parties and any witnesses and report the event to the nearest police station.
30.1.3        Complete an accident report in writing.
30.1.4        If the accident occurs in Europe, then in addition you must complete the European accident report form as supplied.
30.1.5        Not make any admission of liability to other parties, settlement offer or other like offer.
30.1.6        Assist Motorhome Holiday Company in handling any claim arising from any event, including providing all relevant information and attending Court to give evidence.

30.2        You acknowledge that the excess or other amount due by you in respect of any damage arising from an accident, loss or damage is payable at the time of reporting the event and not at the completion of the Rental Period, regardless of which party is at fault.
30.3        You will pay for any costs relating to the delivery of a change over Vehicle as a result of an accident regardless of which party is at fault.
30.4        No Security Deposit or insurance excess will be refunded until any claim is settled

31.       Breakdowns and Accidents

31.1.       The Motorhome Holiday Company Limited will supply full breakdown cover to cover any mechanical faults to the base chassis of the motorhome.
31.2.       Any call out charges necessitated by the client through operator error, e.g., a flat Vehicle battery, wrong or insufficient fuel, keys locked in a motorhome etc, will be the responsibility of the hirer.
31.3.       In the event of the motorhome being mis fuelled, the hirer is responsible for costs from the breakdown service, any subsequent repair costs to get the motorhome working correctly. These will be deducted from the security deposit if funds are available or charged to the hirer plus a £100+VAT administration fee for immediate payment.
31.4.       You are authorised to spend up to £50 on necessary repairs and we will reimburse you against a valid VAT receipt.
31.5.       Any repairs above £50 need to be authorised by a member of staff at The Motorhome Holiday Company in writing via e-mail or text message.
31.6.       Any breakdown, malfunction or damage caused by the hirer’s negligence will be made good at the hirer’s expense.
31.7.       Every effort is made to ensure the vehicle is in a roadworthy and safe condition before every hire. Therefore, The Motorhome Holiday Company absolves itself of any responsibility for hotel or any other consequential expenses subsequent to a breakdown. This does not extend to death or personal injury.
31.8.       The maximum height, width and length of your vehicle is clearly stated on the windscreen or sun visor. Any damage as a result of mistaking those dimensions is the responsibility of the hirer. This includes but is not limited to driving under a height restriction. Such repairs will be deducted from the security deposit if funds are available or charged to the hirer plus a £100+VAT administration fee for immediate payment.
31.9.       In the event of loss of keys please call The Motorhome Holiday Company immediately. Do not attempt to gain entry into the motorhome using force or by causing damage. A charge of £500 will be levied for the loss of any keys to the motorhome.
31.10.    No responsibility is accepted by The Motorhome Holiday Company for any loss or consequential loss or damage or expense which occurs as a result of any accident. In the event of an accident, the hirer must not admit responsibility.
31.11.    The hirer should obtain the names and addresses of everyone involved, including witnesses. In additional the Hirer should make the motorhome secure, tell the police straight away if anyone is injured or there is a disagreement over who is responsible; and contact The Motorhome Holiday Company immediately via a mobile phone call.
31.12.    The Hirer must also produce an accident report and send a copy to The Motorhome Holiday Company. We suggest you use a mobile phone or camera to photograph the accident, surrounding areas and anything that might prove useful after the accident.

32.       Fuel, Gas and Water

32.1        A full tank of diesel is supplied with the vehicle at the commencement of the hire and we expect and require the tank to be returned full. A charge will apply for any fuel. See Clause 16, Rental and Other Charges. Any such charge will be taken from the security deposit, should there be sufficient funds available or an invoice raised to the hirer for immediate payment.
32.2        We check oil and water levels prior to the motorhome’s collection but for bookings longer than a week, it is the hirer’s responsibility to check and maintain oil and water levels to vehicle specifications at least weekly.
32.3        Two gas cylinders will be supplied at commencement of hire: at least one will be full. It is the hirer’s responsibility to check connection of new gas bottles for leaks when fitted.
32.4        Any cylinders lost or incorrectly exchanged will be charged to the hirer at cost plus £42.00.
32.5        You will be liable for any costs associated with the incorrect use of fuel or misfuelling. This includes putting fuel in the water tank or vice-versa. All Motorhome Holiday Company motorhomes run on DIESEL.
32.6        Motorhome Holiday Company will not be held responsible should the hirer run out of diesel, AdBlue or gas during the hire.

33.       Tracker & Speed Monitoring

33.1        I/We agree that Motorhome Holiday Company can use data collected by the onboard tracker to periodically monitor the speed of the vehicle to ensure the safe use of the vehicle and the safety and welfare of the occupants and this will not be considered to be a breach of personal privacy.
33.2        The vehicle tracker will monitor the location of the vehicle as required by our insurers.
33.3        Travelling into a geo fence such as a Port or transit point will trigger an email by the tracker to our team@ email address.
33.4        The motorhome can be remote disabled should we suspect any term in Clause 19 or this agreement is being breached or the vehicle is suspected as being stolen.

34.       Credit and Debit Card Payment
34.1        Visa Card and Mastercard credit cards only. Pre-paid currency cards are accepted for payments but not for the Security Deposit.
34.2        When payment is paid by credit, debit or pre-paid currency card, you agree that:

34.2.1    Motorhome Holiday Company is irrevocably authorised to complete any documentation and to take any other action to recover from my credit or debit card issuer all amounts due by you pursuant to This Agreement, including but not limited to those outlined in Clause 16, Rental and other charges.
34.2.2    You will not dispute your liability to Motorhome Holiday Company for any amount due under This Agreement and you shall indemnify and keep Motorhome Holiday Company indemnified against any loss incurred (including legal costs) by reason of notifying your credit or debit card issuer of such dispute.
34.2.3    Motorhome Holiday Company may process the credit or debit card voucher; in the event that Motorhome Holiday Company elects to accept payment of the Security Deposit by holding an open security payment, which will be cancelled 7 days after the completion of the Rental Period, as per Clause 18, Security Deposit, you agree that Motorhome Holiday Company is entitled to recover payment from your credit or debit card issuer pursuant to Clause 34, Section 34.2, Sub-Section 34.2.1 and 34.2.2, in respect of any amounts due which were not known at the time of cancelling the open security payment.

34.3        You acknowledge that all transactions under This Agreement are conducted in Pounds Sterling.
34.4        Due to exchange rate fluctuations, there could be some variance between the amount initially debited against your credit or debit card and the amount refunded within 7 days after the expiration of the Rental Period. You release Motorhome Holiday Company from any liability for such variation.

35.       Payment of Charges, Joint and Several Liability

35.1        All charges and expenses payable by you under This Agreement are due on demand by Motorhome Holiday Company.
35.2        If you do not pay all charges on time, you agree to pay interest at 1.5% per month above the base rate as published by HSBC on the outstanding balance and any additional costs incurred by Motorhome Holiday Company, including reasonable legal fees to recover the outstanding money owed.
35.3        When the Customer comprises of more than one person, each person is liable jointly and severally for all obligations of the Customer pursuant to This Agreement.

36.       Ending the Agreement

36.1        You acknowledge that Motorhome Holiday Company may terminate This Agreement and repossess the Vehicle at any time, without notification to me, and that you will pay the reasonable costs of repossessing the Vehicle, including towing charges if:

36.1.1    You are in breach of any term of This Agreement.
36.1.2    You have obtained the Vehicle through fraud or misrepresentation.
36.1.3    Any statement, representation or warranty made by you in respect to yourself or additional drivers is incorrect.
36.1.4    The Vehicle appears to be abandoned.
36.1.5    The Vehicle is not returned on the agreed return date or Motorhome Holiday Company reasonably believes that the Vehicle will not be returned on the agreed return date.
36.1.6    Motorhome Holiday Company considers on reasonable grounds that the safety of passengers or the condition of the Vehicle is in danger. You understand that in the event of such termination or repossession, you have no right to a refund of any part of the rental charges or the Security Deposit.

36.2        If the Hirer is an individual this agreement will terminate automatically in the event of the Hirer being declared bankrupt. The Motorhome Holiday Company Limited may terminate this agreement if the Hirer does not meet any of the conditions of this agreement.
36.3        If the Hirer is a company, this agreement will terminate automatically if the company goes into liquidation or calls a meeting of creditors.
36.4        The Motorhome Holiday Company Limited may terminate this agreement if the Hirer does not meet any of the conditions of this agreement.
36.5        Termination of this agreement shall not affect The Motorhome Holiday Company Limited’s right to receive any money owed under the conditions of this agreement.
36.6        The Motorhome Holiday Company Limited may also claim extra costs from the Hirer if the Hirer does not meet any of the conditions of this agreement.

37.       Release and Indemnity of Motorhome Holiday Company

37.1        Subject to its obligation to deliver the Vehicle or an appropriate substitute Vehicle, you release Motorhome Holiday Company, its employees and agents, from any liability to you (regardless of who is at fault) for any loss or damage incurred by you by reason of This Agreement, including but not limited to:

37.1.1    Any loss or damage caused by breakdown, mechanical defect, accident or the Vehicle being unsuitable for my purpose.
37.1.2    Any loss or damage to any property left in or on the Vehicle, in any service Vehicle or on any Motorhome Holiday Company premises or recovered or handled by Motorhome Holiday Company.

37.2        Subject to any insurance arrangements agreed with Motorhome Holiday Company, you hereby indemnify and shall keep indemnified Motorhome Holiday Company, its employees and agents against any claims, demands and expenses (including legal costs) incurred or sustained by them or any of them by reason of my use and/or possession of the Vehicle.

38        Force Majeure

38.1        Motorhome Holiday Company will make every effort to ensure that the reserved Motorhome is available for you at the correct time. If, due to circumstances beyond our control, this is not possible and if an alternative or acceptable Motorhome is not available our liability is limited to the refunds of all monies paid by you.

38.       My Warranties

38.1        You warrant that all information supplied by you to Motorhome Holiday Company in connection with This Agreement is true.

39.       Proper Law

39.1        This Agreement shall be governed by the law of Great Britain in which This Agreement was signed.

40.       Data Protection

40.1        Your personal data and information that you have provided to Motorhome Holiday Company will be processed for the following purposes and in accordance with our Privacy Policy which can be found on our website www.motorhomeholidaycompany.com/policies/privacy-policy/.
40.2        To fulfil this contract/ agreement placed with us, including but not limited to motorhome hire and production of the Rental agreement, your personal data including copies of all identification documents provided and all data entered in the Rental Agreement will be retained for 7 years for the purpose of, but not limited to the defence of any legal claim(s).
40.3        To fulfil our legal requirements as a Vehicle rental company.
40.4        We will not transfer your personal data to any third party outside Motorhome Holiday Company unless:
40.5        It is to book a third-party service for you including ferry crossing and taxi transfers.
40.6        It is to enrol you in a third-party membership including caravan club, camping and caravanning club and English heritage memberships.
40.7        It is for on-road Vehicle assistance for example Vehicle recovery/breakdown providers and repair workshops.
40.8        It is to our insurer.
40.9        It is to the police, local authorities, councils or DVLA if we suspect or are notified that a road traffic offence/ contravention has occurred.
40.10     It is to local authorities, councils and private parking companies if we suspect or are notified that you breached private parking terms and conditions, dart and congestion charges.
40.11     To insurance companies if we suspect or are notified of an incident with a third party.
40.12     It is to the police, DVLA and Customs and Port authorities if we suspect or are alerted to criminal activity.
40.13     Our bank or merchant provider in line with transactional processing.
40.14     You are in breach of our agreement in which case we may notify the ​BVRLA’s RISC​ database, police, our solicitors, debt collection agencies, credit reference agencies and any other relevant organizations.
40.15     The third party is our subcontractor or a member of our companies, who is processing personal data on our behalf securely and in accordance with our instructions.
40.16     It is between software systems that we use for the purpose of our business as a Vehicle rental company including but not limited to Google Drive, Infusionsoft, Anytime Booking.
40.17     It is for feedback on our products and services provided.
40.18     You have submitted a photo to a competition that we have run. By entering our competition, you agree to the photo(s) you submit being posted to our website, Facebook, Twitter, Instagram, Pinterest and other social media sites. We may also use it for posters and advertising and share it with our partners, wholesale and web-based agents for them to use for their own marketing purposes.
40.19     It is otherwise authorised under the Data Protection Act.
40.20     Motorhome Holiday Company may use your personal information for marketing purposes and to keep you informed by post, telephone, SMS, email or other electronic means about products and services which may be of interest to you.
40.21     We will only contact you if you have selected to hear about our services and offers by opting in and we will only use the contact methods that you have agreed to.
40.22     If at any point you would like to stop receiving information from us, you can click unsubscribe at the base of any email or send an email to ​team@motorhomeholidaycompany.com​ and we will remove your name from the marketing database.
40.23     By entering into This Agreement, you agree that we can process and store your personal information in connection with This Agreement including data collected from the Vehicle which may include your location(s) from our Vehicle tracking system and also diagnostics (telematics). We may use your information to analyse statistics, for market research, credit control and to protect our assets.
40.24     You agree that if you break the terms of This Agreement, we can pass your personal information to any relevant organisation. We can also give this information to the British Vehicle Rental and
40.25     We agree to keep all personal information in a secure environment and to comply with GDPR regulations and our own privacy policy and any other applicable data protection legislation currently in force.
40.26     We are members of the Information Commissioners Office.

41.       General

41.1        The hirer will ensure all hatches and doors are securely fastened during transit.
41.2        You must advise The Motorhome Holiday Company within 12 hours of becoming aware of any fault with, or damage caused to the motorhome. This should be done by mobile phone.
41.3        You may not tow any trailer or vehicle without express permission prior to hire from The Motorhome Holiday Company. Should you wish to tow please advise us at the time of booking. Our team will need to confirm in writing as part of the contract that towing permission has been granted. We will require full detail of the item to be towed along with appropriate insurance cover for any towed vehicle including insurance cover whilst being towed.
41.4        The Motorhome must not be driven in a manner which would render void the policy of insurance, or in contravention of any Road traffic Act or Construction and Use Regulations, or by any person who is not licensed to drive the Motorhome or who is under the influence of alcohol or drugs, nor must it be driven in the event of mechanical, electrical or structural failure if further damage may be caused. The Motorhome may not be used for any illegal purpose or for racing, pace making, testing the Motorhome’s reliability and speed or teaching someone to drive.
41.5        If the hirer commits any material breach of this agreement, Motorhome Holiday Company Limited may treat the agreement as terminated and take possession of the motorhome.

42.       Governing Law

42.1        This agreement is governed by the laws of England and Wales.
42.2        We reserve the right to vary rates and conditions at any time.
42.3        We reserve the right to refuse use to any person(s) for any reason and not hand over the vehicle if we feel the hirer is not suitable for any reason, we deem reasonable.
42.4        We reserve the right to repossess the vehicle at any time due to misuse, damage or accident or any reason whatsoever we deem reasonable.

43.       Entire Agreement

43.1        This Agreement constitutes the entire agreement of the parties and there are no other oral undertakings, warranties or agreements between the parties relating to the subject matter of This Agreement.
43.2        Motorhome Holiday Company reserves the right to add or amend the Vehicle specifications and rental charges without prior notice.
43.3        This Agreement does not affect your statuary rights under civil law.
43.4        Upon signing the Rental Agreement, the hirer is legally deemed to have agreed and accepted these terms and conditions.