Frequently Asked Questions
(Scroll down for a glossary of ‘nerdy’ used terms!)
We love getting asked questions about holidaying in a motorhome or about the motorhomes themselves. We’ve been busy collating the questions and here are some of our most frequently asked questions.
Can’t see your question? Drop us an email.
What driving licence do I need to drive a hire motorhome?
All hire drivers require a full UK driving licence that is clean and been held for 2 years. 3 points in the last 5 years is acceptable. More than this will require a conversation with our insurers. We will ask you to send us your drivers licence details via the DVLA website.
Can I take the motorhome abroad?
Yes you can. Please tell us when booking. There is a small charge per week, for insurance and breakdown cover in Europe. We DO need to know when you book so we can organise the EU cover and get your documentation prepared. Travelling around England, Scotland, Wales is straightforward. Please note that Northern Ireland is considered outside the UK by our insurers.
Can anyone drive?
Yes, so long as they have had a full UK driving licence for 2 years and meet our insurance criteria (Aged 25 – 76). Over 76 year olds please call as we CAN now insure you. We need to know the names of all drivers and receive ID for each in advance of your trip. We also accept EU and non EU driving licences. Note that an increase in insurance excess applies to some non EU countries.
What age do I have to be to drive?
Drivers must be aged 25 to 76 years of age but we CAN now insure over 76 year olds. Please call.
I’m over 70. Can I drive?
Yes we can insure much older than this now.
Can I add additional drivers?
Yes you may. We will require ID and have the same set of questions for them as for other drivers and they MUST sign and return the hire agreement too in order to be covered by our insurance. There is a daily cost for additional drivers. Please ask for details. No-one else may drive the motorhome without our prior permission. In the event of an emergency we can facilitate short notice additional drivers with insurers permission.
Can I take a dog (pets) with me?
Yes in selected motorhomes. We love dogs that don’t moult! We are also happy to discuss other small pets going with you. Previous requests have included cats, snakes, parrots and gekkos! Talk to one of our team for more information
What happens if I breakdown?
We provide comprehensive breakdown cover for the UK and Europe. This cover ensures that you have roadside repair and relay to a garage or can be brought home from anywhere in the UK or Europe.
What if I lose the keys?
Call us straight away! We will make sure you get replacement keys as soon as possible. There is a charge for lost keys.
What if I have an accident?
In the unfortunate event of an accident you should call us and we will discuss what to do next. We can recover the motorhome anywhere in Europe back to the UK. An accident will mean the loss, or a deduction, from your security deposit. You are only charged for the cost of the repair.
Can I collect on a day other than a Friday?
Our collections are on a Friday in school summer holidays. However, we may be able to accommodate some flexibility – just ask. Throughout the rest of the year we are able to be a lot more flexible.
What do you provide with the motorhome?
We have a video and long list of everything we include in the motorhome from the essentials like toilet chemical, gas and hookup cable to tableware, cookware and bakeware. We even include some basic cleaning materials, tea, coffee and sugar. Take a look at our website for more info.
What do I need to pack to bring with me?
We have thought about this for you already. Based on our own years of motorhome holidays we have produced a check list of items to consider packing. This includes the obvious like clothes, food, towels, bedding and wash kits and the easily forgotten such as phone charger, spare torch batteries, playing cards and sunglasses! We can supply full bedding sets and towels on request – particularly useful if you are travelling to us by plane. Talk to one of our team for more information.
What layout of the interior do you recommend?
There are many types of layout available in motorhomes. Our hire motorhomes have seatbelts to match the number of sleeping spaces. A consideration is the age of any passengers to travel in the back and whether they require carseats. Again, we can help.
What miles to the gallon will we get?
We often get asked this and how you drive really does affect the outcome. Anything from 21mpg to 28mpg is typical. One customer achieved 34mpg and took a photo of the readout to prove it as they were convinced we wouldn’t believe them!
When I return the motorhome do we need to fill up with diesel?
Yes please. We give you the motorhome full with diesel and we ask you return it full. If you are unable to do this we make a charge for filling up and charge for the fuel.
How high and wide is the motorhome?
The height, width and length of the motorhome you book will be communicated on confirmation enabling any ferry booking to be made etc. We also state the measurements of the motorhome on the dashboard.
Will I be let in on any campsite?
Different campsites have different rules depending on the style of pitch they will allocate to a motorhome and the length of the vehicle. The overwhelming majority of campsites will accommodate most vehicles but it is always worth informing the campsite of the length of the motorhome when booking.
Can I use the motorhome without electricity ‘hook up’?
Yes you can. Our motorhomes all have heating and cooking systems that run off the integral gas. The electricity hook up on campsites means the batteries charge, the electrical sockets in the motorhomes work and in some this includes the TV. It is possible to camp for a few days without an electric hookup just on the battery power. Ask our team for more advice if required.
Are the speed limits the same as for a car? There are different restrictions for vehicles weighing over 3500kg. Single carriageways you can travel up to 50mph, dual carriageways 60mph and motorways 70mph. Ask one of our team for more info.
Is the motorhome fitted with a towbar?
Some are. Please enquire. We will want to know what you are planning to tow. When do I get my security deposit back?
On safe return of the motorhome assuming all the contents are still in place and the vehicle is clean and undamaged then your deposit is returned within 48 hours. It may take a few days to arrive in your bank but we will email you once the deposit has been refunded.
I’ve never used a motorhome before. Do you run through how everything works?
Yes. We suggest you allow up to 90 minutes for the handover of the motorhome at our collection point. We run through all the controls features and facilities as well as take you for a quick test drive if required with one of our team. We provide detailed documentation on how everything works for easy reference during your holiday.
I am looking to arrive by air or rail. What do you recommend?
We would be happy to discuss this further. For example our Bristol centre is just a mile from Bristol International Airport and a rail network nearby too. We offer FREE transfers to/from local airports and rail stations subject to availability. Please ask. Remember to book bedding!
Can I leave my car with you during my hire?
Yes, you certainly can and it’s free to do so. We have secure car parking with CCTV. We ask that you leave your keys with us for the duration of the hire. Whilst we cannot accept any liability for damage or theft to or from your vehicle we will ensure it is parked safely.
Any other questions? Just email us.
Can I take my Dogs in the motorhome?
Yes we have selected vehicle that are pet friendly. We allow animals that do not shed a lot of hair for obvious reasons. Please discuss with the team.
Which berth model should I choose?
When we say ‘berths’ we mean number of seatbelts. Some of our 5 berth motorhomes will sleep 6 people. If you are a party of 4 you may be fine with a 4 berth. However, you might want to consider a higher number which may give you more space. Considering the ages of children in your party and how you want to sleep – i.e. sharing double beds or are single beds a requirement. This will determine the layout required and therefore the berths.
Where do I collect the motorhome?
This will be established at time of booking and detailed on your hire agreement. We are in the process of opening a network of collection centres around the UK.
Can I cook whilst driving
NO! The same rules apply in a motorhome as in a car. You may choose to prepare a sandwich on the table whilst seated and belted in. This would be safe provided common sense prevails.
Child seats – Do they fit?
Yes. Standard seatbelt are fitted in the rear with 3 point belts on forward facing seats and lap belts on rear facing seats. The 3 point belts tend to be longer to accommodate car seats. If fitting a rear facing car seat (Baby seat) in the front then the passenger airbag should be disabled. This can be done in the vehicles computer or by the ignition key. Please ask.
When I arrive at the campsite pitch do I drive on or reverse on?
A question we have been asked a few times! It really is entirely up to you. Consider the following: which side the habitation / caravan door opens. Open out onto the widest part of the pitch. Consider the view. Consider the gradient of the pitch. The motorhome generally sits lower on the front axle meaning when parked it slopes down toward the cab. This can be addressed with the levelling ramps we provide but you can also offset this with a pitch gradient.
Does the motorhome have fresh water?
Yes. They all have onboard fresh water tanks from which it is safe to drink. We regularly treat the tanks to keep them clean. Typically a motorhome has a 120litre fresh water tank which equates to about 5 showers. The motorhomes also have an onboard waste water tank for the water that leaves the sinks and shower. This can be emptied over a drain etc. We will explain more detail on collection.
How long can I stop without electric?
This is known as ‘wild camping’. The motorhome systems are all 12v. So if you stop without hooking up to mains 230v electric everything will still work EXCEPT the mains sockets. The lights, the water pump, the heating and the fridge all work without electric. You can survive like this for several days. Perfect if going to a festival or exploring the wilds of Scotland!
Do the electric sockets work all the time?
As mentioned above they ONLY work when you plug the motorhome into mains. Our top question from holidaymakers whilst away is, “How do I get my hair straighteners to work?” It’s true! For them to work and assuming they are on a mains plug, the motorhome has to be plugged into the campsite thus making the sockets live. There is no magic inverter to create 230v from the 12v battery. We know it’s obvious but it’s easily forgotten!
Does the motorhome have a TV?
Yes, all our motorhomes come with TV’s with integrated DVD players. Some have a tV aeriel or facility to connect one to the outside. But we NEVER promise you can watch terrestrial TV. Getting a TV picture in a remote campsite is becoming increasingly unreliable since the move to digital TV. Therefore, we suggest you set your Sky+ to record your favourite shows whilst away and bring a pile of DVD’s with you.
Do you provide bedding?
Yes we can do. There is a nominal charge. Let us know if you want single or double bedding. We also provide bath towels, hand towels and a tea towel.
Can I dink out of the taps?
Yes. The motorhomes are safe to drink from and we treat the water systems regularly. However, the taste of the water is going to vary on where you filled up. Make sure you always fill up from a safe source of water and that it doesn’t say ’Not for Drinking’ on the tap.
Does the motorhome have a cooker?
Some of our models have gas ovens and grills. Some only a grill. All of them have gas hobs. Where there is no oven or grill we provide a microwave.
Can I take my bikes?
Yes of course. The motorhomes either have bike racks or a garage in which you can store your bikes safely.
Do you have motorhomes with a towbar?
Yes we do. Please specify when booking. Permission needs to be sought prior to hire and we will want detail on the unit being towed.
Do you have a mileage limit on hires?
No. However, we do ask where you are planning to go – more for our own records and security.
Does the motorhome have heating?
Yes and they are toasty warm!
If you are planning a winter adventure then talk to us about the best motorhome for your destination. We have had customers go skiing in -18 degrees and sat in the motorhomes in short sleeves!
Do the motorhomes all have a toilet?
Yes. And a shower. We provide the toilet chemical and explain how to use them. It is very simple.
What time can I collect?
Through most of the year we are always happy to be flexible. Our typical operating hours are from 9am to 6pm. However, during peak holiday periods such as school summer holidays and bank holiday weekends, we need to have more of a structure in place. For example, in the months of July and August we offer collection from 2pm and return by 11am. A collection time slot will be given to you which is a 90 minute period to allow for the handover process. The collection (and return) time will be agreed with you on booking and detailed on your hire agreement.
Can I book the motorhome onto a ferry?
Yes. Just let us know if you are heading out of the UK as insurance is required. You will need the length of the motorhome and the registration to book. We can issue these details at time of booking.
Berths vs belts – I’m confused?
It is often the case that motorhomes can sleep more people than they have seatbelt for and vice versa. This is all about the layout. i.e. we have motorhomes we refer to as 5 berth motorhomes but can sleep 6 people. We ALWAYS tie the berth number with the number of travelling seats. You cannot travel in a motorhome sitting sideways or in an unbelted seat.
I have some points on my license is this a problem?
Not necessarily. Let us know the detail and we can advise. There are certain endorsements that our insurers will not cover – particularly drink driving.
I have a criminal record. Can I hire?
This is something we need you to disclose. We present the facts of any criminal record past or pending to the the insurers for consideration along with your driving history and current licence status. It is possible you will be able to hire and drive.
I have Diabetes. What is the impact?
We require you to declare any mental or physical condition, heart condition, fits or diabetes. We then inform our insurers who make the decision. General rule of thumb is that if your condition requires you to inform DVLA and they allow you to drive, our insurers will probably do the same.
I don’t have driving Licence photo card
If you passed your driving test before 1997 it is possible that you only have a paper driving licence. This is still a valid form of ID. We just require a form of official photo ID too. This could be your passport. If you passed your test after 1997 your paper licence is no longer valid and you should apply for a photo card licence.
I have a Non UK Foreign driving licence
This is OK. We will need a copy plus an additional form of photo ID such as you passport and a form of address ID such as a utility bill.
What ID do you require?
We need the following for all drivers?
Photo licence ID
(Copy of paper licence if pre 1997 pass)
Online DVLA licence check for UK drivers.
What is the security deposit
On collection we charge £1000 to a debit or credit card. This is the insurance excess. It is refunded to you on safe return of the motorhome. In the event of any damage or loss we deduct the cost from your £1000 deposit. So, if you were to smash a wing mirror glass we would deduct only the cost of the replacement glass. You would not forfeit your entire £1000. Full terms and conditions apply and copy can be sent on request or at time of booking.
Can I buy an insurance policy for the excess?
This is often referred to as a CDW or Collision Damage Waiver. You can purchase such a policy from a number of third party insurers. We are happy to offer details on request.
Are there any extra or hidden costs?
Absolutely NO. We believe in a pricing structure that is simple, easy to understand, inclusive and clear. There are a few items you can invest in should you choose to do so. These are entirely optional and include: Additional drivers, bedding, going to Europe, car seat hire, pet surcharge and late returns or early collections. Full details are available.
Do I need a C1 licence? What is it?
To drive a motorhome over 3500kg you do need a C1 licence. However, the vast majority of our motorhomes can be driving on a normal car licence. You do not need a C1 entitlement. Please ask for clarification at time of enquiry.
Do you provide a sat nav?
At this time we don’t offer satnav hire but our Prestige class motorhomes do feature a Tom Tom or similar device.
Where can I stop overnight?
In Scotland the right to roam exists entitling you to stop anywhere legal. However throughout England and Wales this is not the case and not recommended. Many laybys and car parks are privately owned or the parish council do not allow overnight stopping. Be sensible. Use your common sense. If it feels unsafe it probably is. We recommend using campsites in the UK or Aires on the continent. In France we do not recommend stopping in motorway service stations overnight.
Can I travel with fresh water on board?
Yes you can. Just be mindful of the additional weight. Also, if the tank is less than full, the load becomes ‘dynamic’ in that it moves around and could affect the vehicle’s stability on bends.
What is the privilege club?
All our motorhomes are members of the Camping and Caravanning Club. This is known as the Privilege Scheme. It entitles the motorhome user to use any Club Site or Forest Holiday Site without the need to buy membership. Campsite pitch fees do still apply but at member rates which are often discounted. For full details of the offering from the scheme go to: www.campingandcaravanningclub.co.uk
Do you have recommended routes
Yes we can certainly help with this from our own team’s extensive knowledge and first hand experience. We have motorhome’d in the UK and across Europe so please do ask for help and tips.
Is there a minimum hire period?
Yes it’s 3 days. If you only require the hire overnight the 3 day charge still applies. Our weekend rate is based on 3 days. Typically pick up Friday afternoon and return either Sunday afternoon, evening or before 10am on Monday. If you want to extend this period then additional day charges apply.
In the summer during school holiday time we ask for a minimum of 7 days with collection on a Friday. However we do make exceptions for longer bookings of 10 days or more and we do allow shorter 3 day bookings etc to fill the gaps. These tend to be booked in from June when the gaps have appeared so if you are flexible and can book late then get in touch.
What are your collection times and return times
These vary and we try to work around you.
During bank holidays and school summer holidays we request a Friday afternoon collection.
There is some flexibility depending on availability.
Returns are usually Friday mornings in the school holidays based on a weeks hire. Through the rest of the year we can facilitate more flexibility with returns on a Sunday afternoon before 6pm or later subject to a fee or Monday mornings before 10am.
If you are hiring for additional days we will discuss, agree and detail on your hire agreement the collection and return times.
It is very important you note this and are on time. Being early or late has an impact on you, our team and our other customers. Please keep us fully informed and discuss any change.
Do the mains electric plugs work off the battery?
No. For the electrical sockets to work you need to plug the motorhome into the mains on the campsite. We provide the cable to do this. If you are planning to connect up to a house please tell us and we will give you an adapter.
We do not recommend using generators. These can cause damage to the motorhome electrics which can get expensive.
How does fridge work when we are travelling?
The fridges work on gas, 12v from the engine alternator and mains. Often the fridge will automatically choose the power source available. We will issue training as part of the handover and instructions in written form are also provided.
Do you provide awnings / sun canopies?
No. Some of our motorhomes have them but we tend to not allow their use. They are very easily damaged in the event of being left unattended in wind. This results in your £1000 security deposit being deducted or lost in full and the next hirer having their holiday affected due to damage.
How do I reserve my pitch if I go off for the day?
This can often be a challenge when you return! Some people make a little sign or leave something of little value on the pitch indicating that it is taken. The campsite reception or warden often manage this but on smaller sights this isn’t the case.
Where do I book my campsite?
There are lots of websites that facilitate this such as www.campingandcaravanningclub.co.uk
Or, just google the area and you will get lots of hits.
What do pitch fees cost?
It really depends of course on what sort of campsite and when. A remote farm type site with few facilities such as a toilet and shower is going to be a lot less than a Haven style site near a beach with club, bar and swimming pool. Typically smaller sites are anything from £10 to £20 per night whilst bigger sites are up to £100 per night. We always suggest budgeting around £35 in the summer.
On the continent there are lots of locations known as Aires where you can stay. There are lots of Aires guidebooks on Amazon.
You have been doing your research into the wonderful world of motorhomes and have stumbled upon phrases, terms and acronyms that seem like another language… sound familiar? what do they all mean?
Below we explain some of the commonly used terms in more detail.
This refers to the bed over the cab. Often referred to as a Luton style layout.
A lounge layout that features a forward and rearward facing seat. Often they have seatbelts. A table forms part of the layout. Ideal for maximising the number of travelling seats and for eating. A less lounge like area for stretching out.
Drop down bed
A number of our motorhomes feature a double bed that is up in the ceiling. It comes down electronically on the press of a button. It maximises space and keeps the motorhome more aero dynamic. You can leave your duvet and pillows on the bed and raise it up out of the way creating a lounge space in seconds.
Motorhomes have a flushing toilet where the waste drops into a unit called a ‘cassette’. The cassette can be removed and emptied into a sewer or toilet.
This refers to the power sources the fridge can operate on. i.e. Electric, gas and alternator 12v.
A term used for waste water that has left the sinks and shower. A grey water tank is under the motorhome and can be emptied in the UK in any gutter or drain. It is common to drive with the drain tap open allowing the dirty water to empty on the ground whilst moving. This is not permitted in France and some other European countries. Grey water can start to smell after a few hot days. It commonly contains body fat from hand washing and showering, soap, food waste and liquid waste, particularly milk that starts to go off. It is therefore advisable to empty the grey waste regularly.
This is the type of gas we use on the Motorhomes. Usually a Calor bottle(s) is included. LPG is in a red coloured bottle and has a lower freezing point than the blue bottles known as Butane. The gas valves are different for each type of bottle.
This is the term used for the rear entrance door or caravan door.
The area at the rear of the motorhome usually under the rear bed. It can be used for storing bikes, chairs, table etc etc. It;s like a naughty step. But darker! Note, there is a weight limit on what can go in the garage and it must be offset with any bikes on a rear rack or weight on a towbar if fitted and in use. The limit is typically 150kg – 200kg.
Some of our motorhomes are fitted with a floor containing heating resulting in underfloor heating. A double floor results in a warmer living and sleeping environment. Hence the term, double floor.
A term used to describe the body of the motorhome. Usually they are wider then the driving cab and offer more living space in the rear.
A motorhome or camper van where the original van body on which it is built is retained. The body is therefore all the original metal. Usually features a sliding door on the side(s).
In many motorhome layouts the front drivers and or passenger seat rotate to face backwards known as a swivel seat. They must NOT be rotated whilst driving!
Levelling ramps / chocks
Plastic ramps that allow you to drive on and achieve a level motorhome. Very useful to ensure a good nights sleep, the sinks drain properly and you don’t spill the wine!
A term used when plugging the motorhome into the mains electricity. Doing so results the batteries charging, the sockets working and appliances working on electric rather than gas.
A unit that allows the 12v batteries to power a 240v appliance – ie running a hairdryer from a battery.
This refers to the living area of the motorhome.
This a process a motorhome goes through prior to registration when new. It determines the number of seats for travelling and number of seatbelts.
Seats that can be used for travelling with a seat belt
The total weight of the motorhome. Usually this is 3500kg or some similar number. This figure is the maximum weight the vehicle can weigh when load with people and equipment.
This is the Gross weight (see above) less the weight of the chassis. For example, a motorhome may have a gross weight of 3500kg. Its net weight is 2900kg. Therefore the payload is 600kg.
The Net weight usually includes a driver, tank of water, tank of diesel and a bottle of gas. But manufacturers do often vary the specification. Check with them to be sure. The Payload needs to be sufficient to cover the weight of your passengers, luggage, food etc. If its greater than the payload the gross weight will be higher than permitted. This is illegal and dangerous.
A vehicles gross weight is usually under the bonnet on the crash bar at the front.
Still confused by something? Drop us an email with your query. We are proud to be nerds!